I had an eye-opening experience a few months ago when a client sent me a Medici text and picture while he was in the pet food store asking me what bag he should purchase. I had my phone on me and was able to respond in real time and advise him what food I recommend for his pet. He was grateful to have the expert advice and not have to guess or simply rely on the pet store staff for such an important decision.
After this virtual care interaction, I realized that most owners want my advice about pet food but don’t want to hassle with a call that will most likely end up in me having to call them back.
If we start to make access to the veterinarian easier via virtual care our clients will contact us more often and we might regain some of the ground we have lost as the animal’s diet expert.
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